The one that's not their fault is that, about 2 minutes after I got 2 orchestra seats for my wife and me, she tells me that she invited two friends along! So I had to order 4 more tickets (of we want to sit together) and try to get rid of the first two later. This is where the part that IS their fault comes in:
I go back online and the "best available" set of 4 tix they have together is in the lower balcony. I buy them. About 2 minutes later I go back on and see that they now have orchestra and loge seats in sets of 4, and apparently lots of them!!!
I called to complain and to see if I could "upgrade" the 4 that I had. They guy i spoke to, while polite, told me that (i) I could buy 4 MORE of the better ones and contact customer service on Monday to see if they would cancel the first 4 I bought (no guarantees), or (ii) try calling again on Monday and hope that better seats are still available (and that they would be willing to let me switch). I guess I'm sticking with option (ii) for now, given the amounts I've paid for tickets in the last few days I can't risk blowing another $250!. (I also bought 4 tickets for Barenaked Ladies in New Jersey and will probably only need 2).
So, does anyone want to make me an offer for 2 Orchestra seats at the Beacon?
